Privacy Policy

Introduction

At DoingBetter, we believe privacy is fundamental to your wellbeing journey. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our AI coaching app.

By using DoingBetter, you agree to the practices described here. We are committed to being transparent about our data practices and giving you control over your information.

What we collect

Account information

• Email address
• Device ID
• Optional: first name (for personalization)

Session data

• Session metadata (duration, timestamps)
• Session transcripts (for continuity)
• Voice recordings (processed in real time)

Usage data

• Subscription status
• Anonymous usage analytics
• App performance metrics

Voice data

• Used only to provide coaching sessions
• May be processed by third-party AI providers (e.g., Deepgram, OpenAI, Cartesia, ElevenLabs, Simli)
• Not used for advertising or training without consent

How we use data

We use your data to:

• Deliver personalized coaching sessions
• Maintain conversation continuity between sessions
• Improve product quality and user experience
• Handle subscriptions and billing
• Provide customer support when needed
• Send important updates about the service

Third parties

We work with a small set of specialist providers to run your coaching sessions. Each one receives only the minimum it needs to do its job:

Only the minimum required data is shared with these providers. All third parties are vetted for privacy and security compliance, and each is contractually required to provide the same or equal protection of your data as set out in this policy, and to use it only to provide their service to us.

You can withdraw your consent to AI processing at any time in the app, under Settings → You → Data & AI. Once you withdraw it, no further data is sent to these providers.

Data retention

We keep data only as long as necessary to operate the service:

• Account data: retained while your account is active
• Session transcripts: retained for 12 months (for continuity)
• Voice recordings: not stored after processing
• Analytics: anonymized after 24 months

Security

We apply industry-standard security practices:

• Encryption in transit for voice sessions
• Secure HTTPS connections
• Regular security audits
• Limited employee access to user data
• Compliance with GDPR and applicable regulations

No system is perfect, but we take protection seriously and continuously improve our security measures.

Your rights

You have the right to:

• Access — request a copy of your data
• Deletion — request complete deletion of your account and data
• Correction — update or correct your information
• Portability — export your data in a standard format
• Cancellation — cancel subscriptions at any time

To exercise your rights, email us at admin@doingbetter.ai.

Not medical advice

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will:

• Notify you via email or in-app notification
• Update the "Last updated" date at the top of this page
• Post the updated policy here with a summary of changes

Continued use of DoingBetter after changes constitutes acceptance of the updated policy.